Windows Update keeps on trying to install KB977165, sometimes successfully, but it keeps re-appearing.
Clicking on Check for Updates now fails with error 800700C1.
It also often shows an error with a DOS box title C:\Windows\system32\verclsid.exe and a message 16 bit MS-DOS Subsystem saying The NTVDM CPU has encountered an illegal instruction.
We did have some software for 2 HP printers installed. I've uninstalled one of them as this was suggested as being a problem.
Any other ideas pls?
![](http://2.bp.blogspot.com/_hkkBsHR0r5s/S6PU1MtMI0I/AAAAAAAAAMY/-yJpE2Nv8u4/s200/WindowsVistaKB977165.jpg)
![](http://1.bp.blogspot.com/_hkkBsHR0r5s/S6PU1dJGUSI/AAAAAAAAAMg/O_Fg7nUaaeA/s200/WindowsUpdate800700C1.jpg)
![](http://3.bp.blogspot.com/_hkkBsHR0r5s/S6PU1j8XNLI/AAAAAAAAAMo/tcXZ4sN0dHY/s200/NTVDMerror2.jpg)
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